A construction company providing a full spectrum of rail engineering, construction management, and project management services to railroad companies was limited by inefficient systems. Reliance on manual-entry spreadsheets for scheduling, dispatching, and maintaining regulatory reporting resulted in incomplete documentation and compliance issues. Additionally, an inefficient billing and customer service platform put undue load on internal staff.
The company knew they needed to digitize their information for real-time data, reporting, and to stay in compliance. That’s when they reached out to AltSource, a software development company in Portland.
To help digitize projects in the field, AltSource designed a customer portal, an operations dashboard, and a mobile field application. These tools allowed the construction company’s team members to work on-site with railroad clients and communicate business-critical information back to their headquarters.
Next, AltSource focused on the needs of the admins by building specialized dashboards that provided full access to scheduling platforms, audit compliance tools, and other key parts of the business. With digitized data updated in real-time, admins had better control and visibility.
Lastly, AltSource created a billing and customer service platform that was better suited for how the construction company runs their business, including automated customer service tools to improve customer communication.