A construction company providing a full spectrum of rail engineering, construction management, and project management services to railroad companies was limited by inefficient systems. Reliance on manual-entry spreadsheets for scheduling field employees, dispatching teams and equipment, and maintaining regulatory reporting resulted in incomplete documentation and compliance issues. Additionally, an inefficient billing and customer service platform put undue load on internal staff.
After talking about business goals with the product management team at AltSource, the AltSource team put together a suite of mobile and admin-focused web applications to streamline the construction company’s business processes, better maintain their data, and maximize operational efficiency.
For projects in the field, AltSource designed a customer portal, an operations dashboard, and a mobile field application. These tools allowed the construction company’s team members to work on-site with railroad clients while still being able to communicate business-critical information back to their headquarters at the click of a button.
Next, AltSource focused on the needs of the administrators by building specialized admin dashboards that had full access to scheduling platforms, audit compliance tools, and other key parts of the business. With digitized data updated in real-time, administrators had better control over maintaining schedules and regulatory practices as well as monitoring teams active in the field.
Lastly, AltSource addressed the inefficient billing and customer service platform by creating a billing and payment processing platform that was better suited for how the construction company ran its business. Likewise, AltSource included automated customer service tools to make it easier for the construction company to communicate with customers and address their needs.