Aug 16, 2019

Transforming Efficiency & Compliance | Construction

The Scenario

A construction company providing a full spectrum of rail engineering, construction management, and project management services to railroad companies was limited by inefficient systems. Reliance on manual-entry spreadsheets for scheduling, dispatching, and maintaining regulatory reporting resulted in incomplete documentation and compliance issues. Additionally, an inefficient billing and customer service platform put undue load on internal staff.

The company knew they needed to digitize their information for real-time data, reporting, and to stay in compliance. That’s when they reached out to AltSource, a software development company in Portland.

Custom software
Product strategy

Features & Benefits

To help digitize projects in the field, AltSource designed a customer portal, an operations dashboard, and a mobile field application. These tools allowed the construction company’s team members to work on-site with railroad clients and communicate business-critical information back to their headquarters.

Next, AltSource focused on the needs of the admins by building specialized dashboards that provided full access to scheduling platforms, audit compliance tools, and other key parts of the business. With digitized data updated in real-time, admins had better control and visibility.

Lastly, AltSource created a billing and customer service platform that was better suited for how the construction company runs their business, including automated customer service tools to improve customer communication.

Business Impact

Reduced Annual Operations Cost
  • By gaining better control over scheduling personnel and moving materials, the company could avoid and reduce duplicate spending.
Decreased Time to Generate Invoices
  • With an updated billing platform and automated workflows, the construction company could submit invoices quickly and get paid faster than before.
Enhanced Regulatory Compliance
  • Audit compliance tools allowed administrators to perform compliance checks in under five minutes, streamlining the process while keeping everyone safer at the same time.
Doubled Business Capacity
  • The operations dashboard and scheduling platform empowered admins to deploy teams more efficiently and double their productivity.
Improved Customer Service & Satisfaction
  • Using mobile and web applications to better control business operations expedited dispatch times, making projects run more effectively, which made for happier customers.