Simplicity Keystone, a subsidiary of Simplicity Group Holdings, provides executive benefits consulting and other bespoke retirement solutions. While they strive to provide white-glove service, they were using outdated manual processes to enroll new clients, which did not provide immediate visibility of benefits.
Also, this slower onboarding process did not entice customers to engage with the company regularly, making it difficult to market additional products to them. Simplicity Keystone needed to streamline onboarding and encourage customers to engage. That’s when they reached out to AltSource, a custom software development company in Portland.
The AltSource team met with Simplicity Keystone to map out the ideal business processes for onboarding customers and providing customers with additional support. AltSource proposed creating an online portal that would provide tailored views for different user groups.
Within the portal, staff administrators could provide concierge services for faster enrollment. They could also market new products and policies to specific clients and complete the purchasing process within the portal.
When customers log into the portal, they can view their cash accumulation value and contributions in real-time. They can also access plan summary documents or records of withdrawals and transactions. Employers can also view key details about employee contributions, historical data, and policy documents.