A new mobile website improved the customer experience and reduced operating costs for a claims service.
Electronic Claims Services provides digital solutions that help insurance companies manage and track claims from intake through repair and payment. A lack of real-time data and images resulted in a cumbersome and time-consuming claims processing workflow. The company had to dispatch adjusters to job sites to manually capture claim data, a process that was overly costly to the business.
ECS needed a more efficient, less expensive way of receiving claim data. It also wanted to allow customers to simplify the collection of complete and accurate data from vehicle owners without restricting users to a specific mobile platform or requiring a field adjuster. The custom mobile website created by AltSource addressed these needs and surpassed expectations.
“The app AltSource created allows us to serve our customers with a simplicity and efficiency we never before imagined possible, resulting in an improved customer experience and reduced operating costs.”
Mike Emmerson, Electronic Claims Service, Director of Product Development