Oregon Health Sciences University (OHSU) wanted to stay up with the current healthcare trends of using tablets, phones, and mobile technologies to screen patients, especially in the behavioral health space. But they couldn't use just any software or technology. Whatever they used would need to integrate validated screening tools and convert patient responses into chart-ready notes for clinicians. Likewise, the software and tools would need to have multilingual capabilities to avoid patient language or literacy barriers.

OHSU had a mapped-out flowchart of questions they needed to ask patients to assess them efficiently, but the flowchart became highly complex, which made using paper forms no longer an option. They would need to work with a technology partner who could build what they needed and maintain healthcare compliance. That's when OHSU reached out to AltSource, a custom software development company in Portland.

Together, OHSU and AltSource created a digital app and customer portal that could efficiently deliver the right questions to the right patients, remove language and literacy barriers, and integrate into various electronic medical record (EMR) platforms.

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