Oregon Health Sciences University (OHSU) wanted to provide patients with better mental healthcare services, but they needed the right software solution to address several issues. For instance, they needed multilingual compatibility and the ability to convert patient responses into electronic medical records (EMR). OHSU also wanted to implement a more in-depth patient screening questionnaire, but the complexity of the questions would no longer work in a paper-based format.
OHSU knew they needed the right technology partner to help them build out a better software solution, and that’s when they turned to AltSource, a software development company in Portland.
After reviewing OHSU’s needs and mapped-out flowchart questionnaire, AltSource recommended and built a digital app and customer portal. The portal was designed with multilingual capabilities to overcome patient language or literacy barriers. Likewise, information from both the app and the portal was connected to feed directly into OHSU’s EMR system so that caregivers could access the information.
By making the complex patient screening questionnaire completely digital through the self-service customer portal, patients could quickly respond to the questions so that doctors and admin could prescribe optimal intervention strategies to improve patient outcomes.
Furthermore, with the app, OHSU team members no longer had to enter patient questionnaire data manually. Doing so improved data integrity and provided staff members with more bandwidth to focus on higher-value tasks.