Jun 15, 2021

Simplified Solutions for Better Outcomes | Oregon Health Sciences University

The Scenario

Oregon Health Sciences University (OHSU) wanted to stay up with the current healthcare trends of using tablets, phones, and mobile technologies to screen patients, especially in the behavioral health space. But they couldn't use just any software or technology. Whatever they used would need to integrate validated screening tools and convert patient responses into chart-ready notes for clinicians. Likewise, the software and tools would need to have multilingual capabilities to avoid patient language or literacy barriers.

OHSU had a mapped-out flowchart of questions they needed to ask patients to assess them efficiently, but the flowchart became highly complex, which made using paper forms no longer an option. They would need to work with a technology partner who could build what they needed and maintain healthcare compliance. That's when OHSU reached out to AltSource, a custom software development company in Portland.

Together, OHSU and AltSource created a digital app and customer portal that could efficiently deliver the right questions to the right patients, remove language and literacy barriers, and integrate into various electronic medical record (EMR) platforms.

Jim Winkle
Research Associate, OHSU

“We had a vision for how our app needed to function, but this was a very complicated project. AltSource was able to turn our algorithms and flow charts into a digital product that provided a seamless experience for patients, care providers, and researchers.”

Custom software

Features & Benefits

Patient Screening:

Enables doctors to prescribe optimal intervention steps with better patient outcomes.

Self-Service Customer Portal:

Web application enables patients to quickly complete screening questionnaires in waiting rooms from any device


Supports text and audio reading with highlights in both English and Spanish, breaking down communication barriers between doctor and patient.

Data Management:

Reduced manual data entry, improved data integrity, and increased bandwidth for improving research and patient care.

EMR Integration:

Once submitted, data instantly propagates to their EMR and is summarized to help researchers and care givers identify effective intervention techniques.

Business Impact

  • Patients can quickly complete screening questionnaires in clinic waiting rooms.
  • Reduced manual data entry, improved data integrity, and increased bandwidth for improving research and patient care.
  • Enhanced communication between care providers and patients regarding behavioral health risks.