“We had a vision for how our app needed to function, but this was a very complicated project. AltSource was able to turn our algorithms and flow charts into a digital product that provided a seamless experience for patients, care providers, and researchers.”
Features & Benefits
After reviewing OHSU’s needs and mapped-out flowchart questionnaire, AltSource recommended and built a digital app and customer portal. The portal was designed with multilingual capabilities to overcome patient language or literacy barriers. Likewise, information from both the app and the portal was connected to feed directly into OHSU’s EMR system so that caregivers could access the information.
By making the complex patient screening questionnaire completely digital through the self-service customer portal, patients could quickly respond to the questions so that doctors and admin could prescribe optimal intervention strategies to improve patient outcomes.
Furthermore, with the app, OHSU team members no longer had to enter patient questionnaire data manually. Doing so improved data integrity and provided staff members with more bandwidth to focus on higher-value tasks.
Business Impact
Enabled Self-Service Customer Portal
- Through the portal, patients could answer the questionnaire in the waiting room from any device, helping them to get the right care for their needs.
Reduced Language Barriers
- By providing options in both English and Spanish, the customer portal significantly reduced communication barriers between doctors and patients.
EMR Integration
- All data gathered in the customer portal uploads directly into the facility's EMR system, keeping doctors informed and patients' information confidential.
Improved Data Integrity & Management
- Instead of manually transferring patient info into the system, wasting time and risking errors, patients input their info directly into the portal.
Enhanced Customer Service
- Both the app and the customer portal provide customers with faster access to healthcare services, billing information, and additional resources to help them on their mental health journey.
