Staheli West designs and manufactures hay steamers, allowing commercial growers to harvest and bale hay more effectively. With a global network of dealers across multiple continents, the company builds every product to order. They also honor warranties and service their products as needed.
New orders, product warranties, and dealer claims for repairs were handled via manual processes, including spreadsheets, phone calls, and typed-out emails.
With everything done manually and no central way to process information, costly human errors occurred. Furthermore, dealers had little visibility over key business operations, making it near impossible to track orders or provide customers with accurate information about wait times.
Staheli West finally reached a point where they needed better control over their business information, which is when they turned to AltSource, a custom software development company in Portland.
AltSource’s business analysts and technology developers met with Staheli West’s team to identify the goals of the business and the ideal solutions to reach those goals.
As the biggest issue was giving the dealers more visibility of the information, AltSource recommended and designed a secure dealer portal built as a responsive web app to give dealers and other members of the company real-time access to company data.
By digitizing the data and creating a central database for the dealers, this custom software web app helped all parts of the business. Now they had full visibility of new orders, warranty information, and repair requests.
Full visibility and access to data on the backend also translated to better customer service. Staheli West team members and dealers could provide customers with the most current information about their products and service questions.