Northwest Generics supplies generic prescription medications to more than 180 pharmacies throughout the Western US. High-level customer service and accuracy are critical to their business, but their legacy software system started to hinder their ability to deliver.
Team members struggled with a cumbersome ordering process and a lack of visibility into key accounting processes. Unable to manage their inventory in real-time, warehouse errors increased, adding to inventory waste and lost revenue. Customers became frustrated with product delays and errors, and company team members felt lost and unable to provide better service.
Recognizing they needed a better solution, they reached out to AltSource, a local custom software development company in Portland.
The AltSource team helped Northwest Generics map out their current business processes for their inventory management and ordering systems. Doing so allowed them to identify bottlenecks and other problems. The AltSource team was able to make recommendations on how to optimize, starting with creating a point of service (POS) ordering pharmaceutical management system.
To support the ordering system, AltSource implemented a double scanning process to help improve accuracy during manual order pulling. This also allowed administrators to track their inventory of products by code, lot number, and expiration date, helping them to audit more efficiently and stay within compliance.
AltSource also improved and updated the inventory management system with real-time inventory data and a daily order queuing system. Processes were also established to promote a first-in-first-out product rotation to decrease inventory waste. To ensure that purchase orders and billing statements were up-to-the-minute accurate, AltSource connected the new ordering and inventory management systems to accounting systems.