Price Mart, a retail distributor that ships products to more than 150 stores across the Western United States, faced a unique shipping problem. Routinely, they would receive orders that had to be split, directing some of the product to be stored in warehouses and the rest was sent to individual customers. Managing these unusual split orders was done completely on paper.
As their business grew, Price Mart's paper-based management system began to hinder their ability to move and track products efficiently. This led to order fulfillment errors, decreased efficiency, and customer frustration.
They needed a better way to handle split orders, track their inventory, and monitor deliveries to customers. That's when they turned to AltSource, a custom software development company in Portland.
To make it easier to manage Price Mart's customer orders, AltSource designed a point-of-service system and a dedicated customer portal (EDI). Price Mart's customers now had the flexibility of submitting and tracking orders digitally.
AltSource also updated Price Mart's inventory management platform to enable split inventory orders, which limited the need to store and shelve split orders prior to order fulfillment.
By addressing this unique shipping problem, AltSource's solution streamlined processes, which reduced handling time and the number of steps required to fulfill customer orders. Doing so increased order accuracy and expedited order fulfillment times.