A financial services company creates a loan origination & servicing platform.
“Several of our full time employees no longer have to perform manual tasks and we reassigned them to higher-value customer related activities, which ultimately improves revenue.”
Merchants Acceptance Corp (MAC) leadership was facing a difficult choice between re-upping an expensive support package for a rapidly depreciating legacy solution, or investing in custom software to streamline operations. FTE labor hours were being spent on tedious manual processes and restrictions of the legacy system limited the amount of new applications processed each day, but a new platform would have to meet complex consumer finance regulations from all 50 states.
MAC partnered with AltSource to build a full-service loan origination & servicing platform that also features a custom accounting package. A complex call center queuing system ensures accounts are worked in the correct order by the right team. Additionally, integrations with credit bureaus such as Experian and reporting services such as Domo provide ease of use for all users across the enterprise.