Creating award-winning custom contact center technology to transform agent & customer experiences.
It is not uncommon for call center agents to use as many as 20 different applications to attend to customer needs. Consumer Cellular, a leader in wireless services, wanted to simplify operations to enable its employees to provide the best customer experience possible.
With a monthly volume of more than 1 million calls and more than 1,700 agents distributed across five locations, this was no easy task. Many customers have multiple questions, requiring agents to access multiple sets of data. AltSource successfully created a One Desk solution that allows call center agents to have one view for all information required to address most any customer need.